Terms and Conditions
These terms explain how homeowners, customers, and technicians are expected to use Fixerezo in a safe, accurate, and respectful way as the platform grows across new service areas.
1. Platform Role
Fixerezo is a digital marketplace that helps customers discover independent technicians and helps technicians present their services. Fixerezo acts only as an intermediary platform and trust layer. Fixerezo does not employ technicians, act as a contractor, supervise field work, or become a party to the service agreement formed between a customer and a technician.
2. Customer Responsibilities
Customers must provide accurate request details, use contact features only for genuine service needs, communicate respectfully, and leave honest reviews based on real experiences.
3. Technician Responsibilities
Technicians must keep their profile details accurate, only list services they are genuinely qualified to perform, behave professionally, respect customer privacy, and avoid misleading claims, spam, or misuse of platform data.
4. Verification and Visibility
Fixerezo may review, limit, suspend, or remove profiles when information appears inaccurate, incomplete, unsafe, abusive, misleading, or harmful to customers or the platform.
5. Pricing, Payments, and Service Outcomes
All job pricing, negotiation, timing, warranties, scope, payment, refunds, and service outcomes are agreed directly between the customer and the technician. Fixerezo does not become the provider of the underlying field service and does not take a commission from technician jobs.
6. Technician Access and Visibility
Technician profiles, standard search visibility, direct messaging, and the stated work-portfolio allowance are currently available without a technician subscription. Fixerezo does not sell higher search priority. Search order may still vary based on relevance, location, verification, ratings, profile quality, availability, safety controls, and other non-payment trust or matching signals.
7. Reviews and Content
Users may submit reviews, profile content, and work-related details, but all such content must be lawful, respectful, and tied to real activity on the platform. Fixerezo may remove misleading, abusive, or irrelevant content.
8. Account Security
Users are responsible for protecting their login credentials. Fixerezo may require additional verification steps to protect accounts and improve trust across the platform. To prevent abuse, account phone verification is subject to a strict rate limit of 3 incorrect OTP attempts per phone signup, after which verification is temporarily locked for 24 hours.
9. As-Is and As-Available Disclaimer
Fixerezo is provided on an 'AS-IS' and 'AS-AVAILABLE' basis. Fixerezo does not employ, endorse, certify, guarantee, or insure the work, conduct, qualifications, pricing, availability, or safety of any technician or customer using the platform. Users choose whether to hire, engage, or provide services at their own risk.
10. Limitation of Liability
To the maximum extent allowed by applicable law, Fixerezo will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including property damage, personal loss, lost profits, missed bookings, service dissatisfaction, fraud, chargebacks, delays, or other losses arising from services offered, requested, negotiated, or performed by technicians or customers through the platform. Users remain responsible for their own decisions before booking, hiring, paying, entering property, or providing services.
11. Indemnification
Users agree to defend, indemnify, and hold Fixerezo, its operators, and service providers harmless from claims, liabilities, damages, losses, and reasonable expenses arising out of their content, misuse of the platform, violation of these terms, unlawful conduct, payment abuse, or disputes created through their services or hiring decisions.
12. Updates to These Terms
Fixerezo may update these terms as the product evolves. Continued use of the platform after updates means you accept the updated terms.
13. Account Registration
Users must provide accurate registration details and keep account information current. Fixerezo may suspend or remove accounts that use false identity details, invalid contact information, or misleading service claims.
14. Prohibited Conduct
Users may not use Fixerezo for fraud, harassment, spam, fake reviews, illegal activity, scraping, account abuse, or attempts to harm the platform, its users, or its trust signals.
15. Content Oversight
Fixerezo may review listings, reviews, profile content, messages, and other user-generated content and may limit, hide, edit, or remove content that appears unsafe, abusive, misleading, irrelevant, or harmful to the platform.
16. Suspension or Termination
Fixerezo may suspend, restrict, or permanently terminate accounts that violate these terms, create security risks, provide false information, harm customers or technicians, or damage the platform experience.
17. User Disputes
Disputes about service quality, pricing, timing, execution, cancellations, refunds, property damage, safety, or conduct are primarily between the customer and the technician. Fixerezo may surface available platform records, but it is not the direct party to the service contract and is not required to mediate or pay claims arising from technician services.
18. Intellectual Property
The Fixerezo brand, platform design, content structure, and original platform materials remain the property of Fixerezo unless otherwise stated. Users may not copy, resell, or misuse platform assets without permission.
19. Governing Law and Venue
To the extent permitted by applicable law, these terms are governed by the laws selected by Fixerezo for platform operations, without regard to conflict-of-law rules. Any dispute that is not resolved informally may be brought only in the courts or legal venues that Fixerezo designates in its official business records or operating jurisdiction.
20. Regional Use
Users are responsible for ensuring that their use of Fixerezo complies with any local laws or regulations that apply to them in their own region or state.
21. Fixie Business Subscriptions
Technician marketplace profiles and standard visibility remain free. Fixie Business Assistant is a separate optional paid product with Starter, Pro, and Max recurring monthly plans. Each plan has stated features and daily AI-usage limits, and payments are processed by PayPal. By approving a subscription, the technician authorizes the displayed monthly charge until renewal is cancelled. Failed, suspended, expired, reversed, or unpaid subscriptions may lose paid assistant access.
22. Fixie Business Cancellation and Refunds
A technician may cancel renewal through the Fixie Business workspace. Cancellation stops future renewal, while the current plan normally remains available through its stored paid-period end date. Subscription payments are final and non-refundable, including for unused time or AI units, forgetting to cancel, dissatisfaction with AI output, or partial billing periods. Fixerezo may review only verified duplicate charges, incorrect amounts caused by a Fixerezo billing error, charges collected after a properly recorded cancellation because of a Fixerezo or merchant-side error, or refunds required by applicable law. The Fixie Business Billing Policy provides additional details.
23. Fixie Business Automation
Review First waits for technician approval before supported actions execute. Auto performs only workflow categories the technician has enabled. Full Access may immediately perform supported actions that the technician requests or authorizes, subject to business settings, plan capabilities, deterministic validation, scheduling checks, daily limits, and Fixerezo safeguards. Some actions may still be blocked or require clarification when information is missing, conflicting, unsafe, stale, or outside the technician’s authority. Technicians can pause automation and remain responsible for monitoring results and customer communications.
24. Fixie Business Responsibility
AI outputs, drafts, schedules, estimates, analytics, and automations can contain mistakes. Technicians remain responsible for reviewing actions, complying with applicable laws, protecting customer information, monitoring automated communications, and honoring commitments made to customers. Daily AI units reset as described by the plan and have no cash value, do not roll over, and are not refundable.
25. Fixie Business Notices
Fixie Business navbar alerts, reminders, action notices, usage warnings, and billing messages are convenience features and may be delayed or unavailable. They are not a substitute for the technician’s own calendar, customer follow-up process, emergency procedures, legal deadlines, or safety practices. The separate Fixie Business Terms and Fixie Business Privacy Notice provide additional product-specific rules and disclosures.
26. Contact
For legal, policy, account, or platform-related questions, users may contact Fixerezo through the official support channels made available on the platform.