Privacy Policy
This policy explains what information Fixerezo may collect, why it is used, and how account, profile, communication, and work-portfolio data are handled across the platform.
1. Information We Collect
Fixerezo may collect account details such as name, email address, phone number, profile information, location details you choose to share, messages sent through the platform, work-portfolio media, and public review content.
2. Why We Use Your Data
We use your data to create accounts, power search and discovery, support communication between users, process profile media, improve trust and safety, maintain the platform, prevent fraud, and respond to support or security issues.
3. Location Information
If a technician chooses to save location details, Fixerezo may use that information to help nearby customers discover that technician on maps and in local search results.
4. How Information Is Shared
Fixerezo may display certain profile details publicly inside the platform, such as technician names, services, areas, profile content, work portfolios, ratings, and reviews. We may share limited account information with infrastructure or service providers when needed to operate the platform, prevent fraud, resolve disputes, or comply with legal obligations. We do not sell personal information as part of the normal operation of the product.
5. Messages and Support
Messages, account actions, and certain platform events may be stored so the service works correctly, misuse can be prevented, and disputes or support requests can be handled more clearly.
6. Security
We use reasonable protections at the platform and authentication level, but no system can guarantee absolute security. Users are also responsible for protecting their devices, passwords, and account access.
7. Your Choices
Users may update profile information, change passwords, and request account deletion using available platform tools. Some operational, anti-fraud, security, or legal records may still be retained when required.
8. Verification and Trust Signals
Fixerezo may use phone verification, identity checks, credential uploads, moderation review, or other trust signals to reduce fraud, improve account safety, and help customers make clearer decisions. This policy may be updated as those trust features evolve.
9. Cookies and Tracking
Fixerezo may use cookies and similar technologies to improve the experience, keep sessions active, understand platform usage, and support security or fraud-prevention workflows. Users can manage some of these preferences in their browser settings.
10. Third-Party Services
Fixerezo relies on third-party services such as Supabase for database and authentication infrastructure, Vercel for hosting, Google Gemini for configured AI and voice processing, PayPal for Fixie Business subscription billing, mapping providers for location-related features, media-processing tools for portfolio uploads, and limited third-party repair-reference sources when Fixie links to external troubleshooting help. Those providers have their own privacy and data-handling practices.
11. Fixie Assistant Use
When users talk with Fixie, conversation content may be processed so the assistant can answer platform questions, help narrow services, improve search guidance, support trust and safety workflows, and provide limited troubleshooting direction. Users should avoid sharing unnecessary sensitive information in chat.
11A. Fixie Business Assistant
For technicians who use the separate Fixie Business Assistant, Fixerezo may process technician instructions, customer conversation context, business rules, customer notes, appointment details, estimates, follow-up schedules, usage records, notifications, automation records, and action audit logs to provide the requested features. Text needed for assistant or voice replies may be processed by the configured Google Gemini service. Browser speech recognition may be processed by the user’s browser or device provider. The separate Fixie Business Privacy Notice explains these workflows in more detail.
12. External Repair References
When Fixie uses third-party repair-reference sources such as iFixit, Fixerezo aims to send only the repair question text needed to fetch a relevant public guide or reference, not account passwords or unrelated personal details. Source links should be shown clearly when those references are used.
13. Media Processing
Technician profile photos, profile banners, work photos, and videos may be resized, compressed, validated, and stored so public profile media loads efficiently and follows platform limits. Technicians should upload only media they have the right to share and should avoid exposing unnecessary personal information.
14. Minors
Fixerezo is not intended for users under the age of 18. We do not knowingly collect personal information from minors, and we will remove such information within a reasonable time if discovered.
15. Data Retention
We retain user data while the account remains active or when reasonably needed to provide services, preserve assistant continuity, maintain safety and auditability, prevent fraud, resolve disputes, manage billing, or meet legal obligations. Users may request access, correction, or deletion through available account tools or [email protected]. Requests may require identity verification and remain subject to lawful security, fraud-prevention, billing, dispute, and retention exceptions.
16. International Users
If you use Fixerezo from outside your home state or country, you understand that your data may be processed according to the platform's operating practices and applicable hosting infrastructure.
17. Policy Changes
Fixerezo may update this Privacy Policy as the product evolves. Significant changes may be communicated through email or in-platform notice, and continued use of the platform means acceptance of the updated policy.
18. Privacy Contact
For privacy-related questions, data requests, or similar concerns, you can contact us through Fixerezo's official support channels or by email at [email protected].